Choosing between Hosted PBX technology and deploying a PBX at the customer location often comes down to a “religious” decision between deploying technology in-house with all the control and security that it implies versus letting your provider host services in their network, while you get to focus on your core business competencies. Let’s face it, not everyone has the staff or technical expertise to manage their technology needs — these types of small businesses are the perfect candidates for hosted PBX services. These solutions allow the SMB to do what they do best, while the service provider handles their communications needs. At the end of the day, the goal of a Hosted PBX solution is to simplify communications for the SMB while providing some of the must-have features of the online world (e-mail integration, Web-based management). For that reason, among others, SMB owners are increasingly looking to hosted PBX services to fulfill their communications needs.
Among further cost considerations, deploying a Hosted PBX solution means there is no significant up-front commitment to installation and maintenance, nor is there the commitment to what can be a steep learning curve regarding how to deploy and use the system. That translates to lower capital outlays on staffing and support infrastructure. Good service providers will provide 24/7 customer service and will often proactively manage the solution, so that if a problem occurs, they can begin addressing the issue long before the customer even realizes there’s a problem.
Another benefit of the Hosted PBX has to do with disaster recovery. Nowadays, in a post-9/11, post-hurricane Katrina world, the need to prepare a business’ communications systems for unexpected disasters has become table stakes. However in a traditional, premise equipment-based scenario, the costs of disaster preparedness are high, when one factors in the necessary levels of redundancy, failover, multiple site networking, etc. A network-based hosted PBX solution affords a much less expensive alternative. If a major disaster were to hit, you could simply have all your calls redirected to a temporary telephone number (such as a cell phone), send your employees home or relocate your equipment to another IP-enabled facility. Since all the call processing and features are tied to servers that sit in the network, all the features are tied to the “cloud” ensuring availability in the event of a disaster.